SHIPPING

We offer free shipping on all orders over $75 in the U.S.

Please allow up to 2-3 business days for processing before orders ship from our warehouse.

If shipping to a P.O. Box or APO/FPO address, you must select Economy. Please note transit times will vary.

Please note we do not ship to freight forwarding address.

Delivery times are quoted in business days for metro areas only and are estimates. Such estimates are not contractual commitments.

 All orders, including  Expedited are processed within 1 to 4 business days after the order is placed.

During sale periods, please allow additional time to receive your order.

Shipment Tracking

You can track your order with the tracking information provided in your shipment notification e-mail or by logging in to your account

After 4 business days, if your order is showing as "Delivered” by the carrier, and you have still not located your package, and you have checked the area surrounding your delivery address please contact Customer Service for assistance.

Please note, Jupiter Club is not liable for missing packages marked delivered. If you believe this was mis-delivered, we recommend filing a claim with the carrier directly. 

If the carrier’s tracking link for your order is not showing activity or movement for more than 5 business days, please contact Customer Service to investigate. 

If the carrier’s tracking link for your order is not showing activity or movement for more than 5 business days, please contact Customer Service to investigate.

For international orders, the displayed product costs and delivery fees do not include taxes and duties which may be applied by customs or postal authorities in the country of delivery (see below for more information).

We make every effort to ship all orders received by 12pm AEDT on the same day. Orders placed after 12pm AEDT, on weekends or public holidays will be attempted to be processed the following business day. You will receive a shipping confirmation email as soon as the order has been dispatched.

 

In the event that you do not receive your order within 15 business days of placement, please contact us.

 

PO BOXES


We do not deliver to PO Boxes/Parcel Lockers. If you enter a PO Box address, your order will not be shipped and we will contact you for an alternative address. If we don't hear from you within 48 hours of contacting you, your order will be cancelled and refunded. 

 

DELIVERY METHOD – USA

Orders sent express via DHL Express use a signature service and can be tracked. If delivery is attempted while no one is home the courier will leave a card in your letterbox or attempt to contact you to arrange a re-delivery. We recommend providing a business address to ensure your order is signed for when delivery is attempted. 

**We reserve the right to amend delivery methods without notice.

 

DELIVERY METHOD – OUTSIDE USA

We have highlighted our main international carriers below for you. Please note, as this is a standard service, delivery times vary and delays may be experienced.

Below is a list of the major national postal services that your parcel will be shipped via:

  • UK - Royal Mail
  • Canada - Canada Post
  • The Netherlands - PostNL International parcel tracking service
  • Germany - Deutsche Post
  • France - La Poste

 

INTERNATIONAL TAXES & DUTIES

You may be charged import duties and taxes by your local customs authority when your parcel is received into your country. Duty rates vary depending on the value of the goods, what they are made of and where they are made. Importantly, all countries have different rules regarding this so we are unable to tell you exactly what duties you may be required to pay as this is determined on import by local customs officials. As you may be required to pay duties or import tax, it is your responsibility to make yourself aware of the duties that apply in your country in case you are charged to avoid any surprises. We have highlighted some customs websites to refer to before purchasing below.

 

FREE SHIPPING THRESHOLDS

Please note, free shipping thresholds only apply to the order after discount codes have been applied and before shipping costs are added i.e. the amount spent on items in your order (excluding any shipping costs) must exceed our minimum spend in order to qualify for free shipping. 

 

SALE PERIODS & PUBLIC HOLIDAYS

Due to the huge response, we receive during sale and promotional periods, there are times when we will be unable to ship your order the following business day. Please allow additional days for the processing of your order during sale times, as well as any public holidays when our dispatch centre is closed.

 

PRE-ORDERS

Pre-orders will not be shipped prior to the estimated shipping date mentioned on the product page. Any non pre-order available items on your order will be shipped immediately and your pre-order will be sent in a separate parcel when it arrives. Please note, we are unable to give exact shipping dates for pre-orders other than the indicative time displayed on the product information page, however, we will make every effort to contact you if your order is going to be delayed.

Please note, we are not able to cancel any orders for pre-order styles unless stated otherwise.

TO THE EXTENT PERMITTED BY LAW, JUPITER CLUB LLC WILL NOT BE RESPONSIBLE FOR ANY LOSS OR DAMAGES TO THE CUSTOMER OR ANY THIRD PARTY FOR FAILING TO MEET A DELIVERY ESTIMATE.  

EDITING ORDERS & ADDRESSES

Changes to items on orders, shipping addresses or names are not possible once an order has been processed. Please check your billing and shipping information carefully before you place your order as our dispatch team processes orders quickly.